Help & Frequently Asked Questions

We believe that any website should provide users with a no-fuss, easy to navigate and understand platform from which to quickly gather information that is timely, accurate and useful.
It is hoped that the information below answers most of the questions you may have at this stage and help you in your decision making process about whether to use our services. Most of the information is avilable as a downloadable PDF for your convenience.

Should you require any further information or have specific questions relationg to our services, please do not hesitate to contact us on 01477500870..

1. Making an Enquiry
The easiest and most effective way to make an enquiry is to do it by filling-in our Online Enquiry Form. Once you have completed this form and pressed the submit button, your details are securely sent to our Events Director. If you initially telephone us, we usually end up asking you to kindly complete the online form as you are then allocated an enquiry number and you are officially, 'in the system!'

We generally follow up an enquiry with a quick telephone call to talk through availability etc for your planned event. We do this to avoid any dissapointment as we take bookings all day every day and our apparatus availability is constantly changing.

2. Making a Booking
Once you have given us an indication that you wish to make a booking, we pencil you in the events diary until we receive a hard copy of your Booking Form. This can be emailed from your inbox, posted or faxed back to us. We then raise an initial invoice (25%) and you have a provisional booking until we receive your deposit in accordance with our standard terms and conditions.

We then send your Booking Confirmation and an Invoice for the balance of payment.

For your convenience, you can download and print a copy of our Terms and Conditions contained in our Booking Form here

Risk Assessments
To download a Risk Assessment for a specific piece of apparatus, simply click on the yellow warning triangle icon above the description on each product page.

Our risk management process involves the measurement of both the quantities in which risk assessment is concerned - potential damage (injury) and probability of occurrence.

It is hoped that our Risk Assessment Forms provide a simple solution through which to conduct a thorough appreciation of risks during your risk management process. Click here to download a sample risk assessment.

Insurance Policy
We have £5 million of public liability insurance for all of the apparatus we operate. A copy of our current insurance certificate can be viewed here.

What about Power?
Most of our apparatus requires standard 13amp domestic electricity. Where we provide a large range of apparatus, we can arrange to provide a generator at an additional cost. This cost however, is normally considerably lower than if you were buying it in yourselves due to the high quantity of generators we hire a year.

If you are looking for electricity for your event, please don't hesitate to give us a call or click on the 'A Plant' logo to go straight to their website.